Reference

virus88 Terms & Conditions for Account Access

virus88 Terms & Conditions set out how you open, use and secure an account, including wallet checks for DANA, OVO, GoPay and QRIS.

Account stepsWallet checksLocal accessPolicy contact

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How DANA and QRIS Fit These Terms

virus88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply when you create an account, confirm your phone, use the lobby or request a wallet transaction. Your details must be accurate, and one person should use one account unless we approve another arrangement in writing. We may ask you to confirm

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account ownership before changing phone details, correcting a wallet status or processing a withdrawal request. DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps remain subject to the payment instructions shown at the time. A receipt or reference number may be needed when a transaction
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does not match your account record. Access depends on local law, and we may restrict a function when local rules, payment checks or account-safety concerns require it. The current policy wording on this page takes priority over informal messages, while any specific transaction instruction applies only
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to that transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTE

Get Help With Policy And Account Steps

A clear support path matters when a Terms & Conditions question affects your account. Start from the support chat linked near the account area and include your registered phone number, the relevant…

Account access question Use the support chat beside the account area when phone confirmation, sign-in details or a policy restriction needs clarification. We will ask for account identifiers, never your password.

Wallet status request Send the payment reference and method name when DANA, OVO, GoPay or QRIS status does not match your account. This gives our team a specific transaction to trace.

Policy change request Ask through the account support route if a personal detail or consent choice needs correction. Include the requested change and account phone so we can check ownership first.

DATA PRACTICE

How We Apply These Rules

Our Terms & Conditions work alongside practical account controls rather than sitting apart from them.

Account data

We use the phone number and account details you submit to create your record, confirm ownership and respond to policy requests. Keeping those details current helps us apply the Terms & Conditions correctly.

Payment records

Transaction references, selected rail and receipt details help us reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity with your account history.

Cookies and sessions

Cookies can keep a browser session connected to the correct account and remember policy choices. You can clear them in browser settings, although some account steps may need to be repeated.

Account security

We may request phone confirmation before account access changes, wallet corrections or withdrawal handling. Never share your password or verification code through support chat or any other message.

Record retention

We retain account and transaction records for the period needed to operate the account, resolve disputes and meet applicable legal duties. A retention question can be sent through support.

Requesting changes

To correct personal details, ask about stored data or question a policy decision, contact support from the account route. We may verify ownership before making a change or releasing account data.

Terms & Conditions Questions Answered

These Terms & Conditions answers cover the account questions we hear most often from Indonesia. Read them before opening an account, then use the support route if your situation involves a wallet reference, a phone change or an access question that needs account-specific checking.

You can read the Terms & Conditions on this page before opening an account. Keep the page address available if you contact support about a rule, account step or wallet transaction.

Yes. The Terms & Conditions cover account use and transaction checks involving DANA, OVO, GoPay, QRIS, bank transfer and virtual account. Follow the payment instructions shown for your account.

Phone confirmation helps us check account ownership before access changes, wallet corrections or withdrawal handling. Use the phone connected to your account and do not share its verification code.

Yes, the policy applies when you use a mobile browser or desktop browser. Cookies and session settings can affect the account path, so you may need to confirm access again after clearing browser data.

It means account access and particular functions depend on local law. If a rule or payment route is unavailable in your area, we may limit that function and explain the available support path.

Contact support through the account route with the detail you want corrected and your registered phone number. We may verify ownership before changing the record or discussing stored account data.

Provide the payment method, amount shown in your account, transaction reference and receipt where available. Those details let us check whether the issue concerns the Terms & Conditions or transaction matching.

virus88 Terms & Conditions for Account Access

Get Help With Policy And Account Steps

How We Apply These Rules

Account data

Payment records

Cookies and sessions

Account security

Record retention

Requesting changes

Terms & Conditions Questions Answered

01 Where can I read the virus88 Terms & Conditions?

02 Do the Terms & Conditions apply to DANA and QRIS?

03 Why does virus88 ask me to confirm my phone?

04 Can I access the account from a mobile browser?

05 What does where local law permits mean here?

06 How do I request a correction to my account data?

07 What should I send about a disputed wallet transaction?

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